Shipping policy
Shipping Policy
Snatchella Effective Date: July 13, 2026 Last Updated: July 13, 2026
1. Where We Ship
We currently ship to addresses within the United States only, including all 50 states.
We do not currently ship internationally. If you place an order with an international address, we will not be able to fulfill it and will issue a refund.
We ship to residential addresses, business addresses, and PO Boxes. We recommend a residential or business address where possible, as some carriers cannot deliver to PO Boxes.
2. Shipping Rates
| Order Subtotal | Shipping Cost |
|---|---|
| Under $70.00 | $8.99 |
| $70.00 and above | FREE |
Shipping is calculated at checkout based on your order subtotal before taxes.
Tip: Adding a second item to your cart will often bring your subtotal above $70.00 and qualify your order for free shipping.
3. Delivery Times
Estimated delivery: 7–12 business days
This estimate begins after your order is processed, not from the moment you place it.
| Stage | Timeframe |
|---|---|
| Order processing | 1–3 business days |
| Transit | 7–12 business days |
| Total estimated time | 8–15 business days |
Business days are Monday through Friday and exclude weekends and US federal holidays.
These are estimates, not guarantees. Actual delivery times may vary due to carrier delays, customs clearance, weather, high-volume periods, and other factors outside our control.
4. Order Processing
Orders are processed within 1–3 business days of being placed.
- Orders placed on a weekend or holiday begin processing the next business day.
- During sales, promotions, and peak seasons (such as Black Friday and December), processing may take longer than usual.
- We may need to delay an order if payment verification is required or if the shipping address appears incomplete or invalid. We'll email you if this happens.
5. Order Confirmation and Tracking
- Order confirmation: You'll receive an email confirming your order immediately after checkout.
- Shipping confirmation: Once your order ships, we'll email you a tracking number.
Please allow 2–5 business days after receiving your tracking number for tracking information to update. It is normal for tracking to show no movement at first, or to appear stalled for several days while a package is in transit. This does not mean your package is lost.
If your tracking has not updated at all after 10 business days, email us and we'll look into it.
6. Split Shipments
If you order multiple items, they may arrive in separate packages on different days. You will not be charged extra for this.
If you receive part of your order and the rest hasn't arrived within the estimated window, please check your email — you may have received more than one tracking number.
7. Delivery Address Accuracy
Please double-check your shipping address at checkout. We ship to the address exactly as you enter it.
We can only update an address if you email us within 12 hours of ordering and the order has not yet been processed. After that, the address is locked in.
If a package is returned to us as undeliverable because of an incorrect, incomplete, or outdated address, or because it went unclaimed, you may choose to:
- Have it reshipped, with reshipping costs paid by you, or
- Receive a refund for the product, less the original shipping cost
8. Lost, Stolen, or Missing Packages
Marked delivered but not received
If tracking shows your package was delivered but you don't have it:
- Check with household members, neighbors, and building management
- Look around your property — carriers often leave packages in less obvious spots
- Wait 48 hours — packages are occasionally scanned as delivered slightly early
- If it still hasn't turned up, email us and we'll open a carrier investigation
We are not responsible for packages stolen after confirmed delivery. If you are concerned about porch theft, we recommend shipping to a work address or a secure location.
Lost in transit
If your package has not arrived within 30 days of your shipping confirmation and tracking shows it never reached you, email us. If the carrier confirms the package is lost, we will send a free replacement or issue a full refund — your choice.
9. Damaged Packages
If your package arrives visibly damaged, or the items inside are damaged:
- Take photos of the packaging and the item before discarding anything
- Email us within 7 days of delivery with those photos
We will send a free replacement or issue a full refund at no cost to you. Please see our Return & Refund Policy for full details.
10. Taxes and Duties
Sales tax is calculated at checkout where applicable, based on your shipping address and applicable state and local law.
As we ship domestically within the United States, no customs duties or import fees apply to your order.
11. Order Cancellations
You may cancel your order for a full refund by emailing us within 12 hours of placing it, provided it has not yet entered fulfillment.
Once an order has been processed for shipping, it cannot be cancelled. You may return it after delivery under our Return & Refund Policy.
12. Changes to This Policy
We may update our shipping rates, delivery estimates, and this policy at any time. The rates and terms in effect at the time you place your order are the ones that apply to that order.
13. Contact Us
All shipping questions are handled by email:
Email: support@snatchella.com
We aim to respond within 1–2 business days.
When emailing about an order, please include your order number so we can help you faster.
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